Data protection
Personal data protection matters a lot for Raben. Therefore, all your data is processed in accordance with the relevant legal provisions (GDPR and the Swiss Federal Act on Data Protection (‘FADP’) as well as all other applicable data protection regulations (hereinafter jointly referred to as ‘data protection regulations’). This Privacy Policy sets out the main aspects of the processing of personal data that takes place both on our website and outside of it.
It explains what personal data we collect, how it is used and processed, to whom it may be transferred, and how it is stored. It also outlines your rights, the data protection measures we have implemented and contact details for any questions about data protection.
1. Data controller
The data controller collecting and processing your personal data via the website: https://raben-sieber.ch is Raben Sieber AG:
Raben Sieber AG
Lohagstrasse 14
4133 Pratteln, Switzerland
Contact person for data protection issues:
Monika Appolt-Bubacz, e-mail: monika.appolt-bubacz@raben-group.com
Shall you have any questions regarding the protection or security of your personal data, your rights or claims related to data protection, please use the email contact details provided above.
2. Personal data processing principles
Your date is collected and processed for specific purposes with details depending on such factors as the services provided to you, and the nature and scope of our business relationship.
Personal data shall be understood as any data allowing for clear identification of an individual. This includes, in particular, personal details (name, address, contact details, etc.).
2.1 Using links
Our website contains links to external site. Please note that when clicking a link to third-party websites, you will be subject to their data protection regulations. Please familiarize yourself with them when using external links, as we do not accept any responsibility or liability for third-party websites.
2.2 Using the online contact form
Using the contact form on our website you can contact us or send some comments, which will be forwarded to the applicable specialist department.
With the contact form your name, email address, company name, subject and message content are collected and then used for re-contacting you and maintaining customer relations. This data is transferred to nobody without your explicit consent, unless it is necessary for contract performance or any pre-contractual activities.
3. Transfer of data to third parties
Any personal data shall only be transferred if this is legally permitted or required to meet contractual or legal obligations.
Your data is only passed internally to departments or employees who need them for contract performance, legal compliance or interest protection. Your data will not be passed on to other third parties or sold to commercial companies for advertising purposes.
Access to your personal information collected through the website is granted to:
Raben Management Services sp. z o o.
ul Zbożowa 1
62-023 Robakowo (Poland)
Tel. +48618988800
recepcja.tulip@raben-group.com
which is providing us with the support services for our web site.
Your data will not be passed on to other third parties or sold to commercial companies for advertising purposes.
4. Data storage and deletion
Your personal data will be stored for as long as required and for the duration of the storage period stipulated by law. Beyond this, personal data storage results from statutory obligations. Your data will be deleted as soon as it is no longer required for its intended purpose (e.g. in the context of a contractual relationship), unless its storage is necessary for statutory (corporate or tax) reasons.
5. Rights of data subjects
You have several rights in relation to our processing of your personal data. These include the right of access, rectification, erasure, restriction of the processing and transfer of your data, as well as the right to withdraw your consent and object to the processing. If you believe that the processing of your data is in breach of data protection legislation or that your data protection rights have otherwise been infringed, you may exercise your rights directly using the contact details set out in Section 1.
6. Data security
The Raben Group takes appropriate measures to ensure that your data is adequately protected.
However, Raben Group shall not be liable for the security of data transmitted via the Internet. In particular, when sending data via e-mail you risk third parties accessing them.
We hereby object to third parties using our contact details specified herein for advertising purposes. We also reserve the right to take legal action against unsolicited sending of advertising materials.
Should individual provisions or formulations of this disclaimer be or become invalid, it shall not affect the content and validity of the remaining provisions.
7. Web Tracking
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses cookies, which are text files stored on your computer. They help us analyse how users use our site. Information on how you use our site (including your IP address) is stored in cookies, transmitted to and stored by Google on servers in the United States.
Google will use this information to analyse your use of our website, compile a website activity report for us and provide other services relating to website and internet use. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
Google will not link your IP address to any other data held by Google. You may reject cookies by selecting the appropriate settings on your browser. However, please note that this may affect the functionality of our website. By using this website, you consent to the processing of your data by Google as set out above.
8. Cookies
Our website uses cookies. Cookies are small text files that the browser stores on your device. They are not malicious in any way.
We use cookies to make our website more user-friendly. Some cookies will remain on your device until you delete them manually. Thanks to them our website can recognise your browser the next time you visit it.
When you first visited our website, information about the use of cookies was displayed and your consent was obtained.
9. Deactivating and deleting cookies
You can deactivate cookies at any time, delete them or use your browser to block them. However, please note that if you do so, we cannot guarantee full functionality of our website.
10. Detailed information clauses concerning the processing of personal data by Raben Sieber AG outside the website.
Information for clients, their representatives and contact persons
Data Controller
The controller of personal data of customers (or potential customers), contact persons indicated by them and representatives of legal entities is Raben Sieber AG.
Point of contact
In cases related to the protection of your personal data, you can contact us at the e-mail address: monika.appolt-bubacz@raben-group.com .
Purposes of processing, legal grounds for processing and categories of personal data processing
Personal data of customers or potential customers will be processed for the following purposes:
- performance of the concluded agreement or for action to be taken to conclude it (Article 6(1)(b) of the GDPR);
- meeting the legal obligations incumbent on the controller, including in particular under the tax and accounting regulations (Article 6(1)(c) of the GDPR and the equivalent provisions of the FADP);
- pursuit of the legitimate interests of the controller which include: promoting the activity and presentation of the controller’s offer, the assertion of or defence against possible claims (by either party), as well as the conduct of activities of an administrative and technical nature (e.g. the provision of cyber security or legal services for processes within the organisation) (Article 6(1)(f) of the GDPR and the equivalent provisions of the FADP).
Personal data of representatives of legal entities and contact persons designated by customers or potential customers (in the form of name, surname, e-mail address, position, place of work, telephone number) will be processed for the following purposes:
- pursuit of the legitimate interests of the controller which include: taking action to conclude a contract with the entity the individual represents, its conclusion and performance, including ongoing communication during the course of the contract, promoting the activity and presentation of the controller’s offer, the assertion of or defence against possible claims (by either party), as well as carrying out activities of an administrative and technical nature (e.g. ensuring cyber security or legal service of processes within the organisation) (Article 6(1)(f) of the GDPR and the equivalent provisions of the FADP);
- meeting the legal obligations incumbent on the controller, including in particular under the tax and accounting regulations (Article 6(1)(c) of the GDPR and the equivalent provisions of the FADP).
Notwithstanding the above, in accordance with generally applicable legislation separate from the GDPR or FADP, your consent is required for us to carry out direct marketing activities via communication channels such as email or telephone. You may revoke the consent you have granted at any time, however this does not affect the lawfulness of actions taken on the basis of this consent prior to its revocation.
Period of data storage
The period of processing personal data depends on the purpose of the processing indicated above.
We keep the data obtained in connection with contract conclusion and performance for the time when possible claims can be lodged (or it is possible to defend against them), or for the time resulting from applicable regulations. With regard to the processing of your data for the purpose of promoting the business activity and presenting the offer of the controller, personal data is processed until the time of revocation of the consent granted under separate regulations or until you file an objection to the processing of your personal data. With regard to the processing of personal data for the purpose of carrying out activities of an administrative-technical nature, data will be processed as long as we have a legal basis for processing for other purposes.
Data recipients and data transfer to third countries
Access to personal data will be granted to providers of services we use (e.g. transport services subcontractors, IT services providers, accounting, debt collection or legal services).
Personal data may also be transferred to data processors established outside Switzerland and the European Economic Area (EEA)
Countries outside Switzerland and the EEA may not offer the same level of personal data protection as Switzerland and the EEA countries. Before personal data are transferred outside Switzerland and the EEA, Raben Sieber AG will make every effort to ensure that such transfer does not lead to a reduction in the level of protection guaranteed under the regulations in force in Switzerland and the EEA countries. If personal data are transferred outside Switzerland and the EEA, the transfer will be based on an adequacy decision or on the basis of standard data protection contractual clauses adopted by the Swiss Authorities and the European Commission. You may also request additional information with regard to the transfer of the data outside Switzerland and the EEA (including the copy of appropriate safeguards) by contacting us as described in point 2 above.
Your data can be transferred:
- Data at rest: Poland, Germany, Ireland
- Data in transit: Albania, Dominican Republic, Korea, Portugal, Algeria, Ecuador, Kuwait, Puerto Rico, Angola, Egypt, Latvia, Qatar, Argentina, El Salvador, Lebanon, Romania, Armenia, Estonia, Lithuania, Saudi Arabia, Australia, Finland, Luxembourg, Senegal, Austria, France Macao SAR, Serbia, Azerbaijan, Georgia, Malaysia, Singapore, Bahrain, Germany, Malta, Slovakia, Bangladesh, Ghana, Mauritius, Slovenia, Belgium, Greece, Mexico, South, Africa, Bolivia, Guatemala, Montenegro, Spain,Bosnia and Herzegovina, Honduras, Morocco, Sri Lanka, Brazil, Hong Kong SAR, Namibia, Sweden, Brunei, Hungary, Netherlands, Switzerland, Bulgaria, Iceland, New Zealand, Taiwan, Canada, India, Nigeria, Thailand, Chile, Indonesia, North Macedonia, Trinidad and Tobago, China, Ireland, Norway, Tunisia, Colombia, Israel, Oman, Türkiye, Costa Rica, Italy, Pakistan, Ukraine, Côte d'Ivoire, Jamaica, Panama, United Arab Emirates, Croatia, Japan, Paraguay, United Kingdom, Cyprus, Jordan, Peru, United States, Czechia, Kazakhstan, Philippines, Uruguay, Denmark, Kenya, Poland, Vietnam
Data at rest is stored within the territory of Switzerland and the European Economic Area (EEA). Data in transit may be transferred outside Switzerland and the EEA in connection with IT support services provided by IT service providers.
Rights and profiling
You have the right to request access to your personal data, their rectification, erasure or restriction of processing, or to object to processing as well as the right to data portability.
At the same time, we inform you that you have the right to lodge a complaint to the supervisory authority for personal data processing, which is Swiss Federal Data Protection and Information Commissioner ("FDPIC"), Feldeggweg 1, 3003 Bern, Switzerland, +41 58 462 43 95.
No automated decisions will be taken based on the aforementioned personal data, including no profiling will be carried out.
Obligation to provide data
Providing personal data is voluntary, however necessary for the conclusion of the agreement and in the next stage for its performance.
Source of data (for representatives of legal persons and contact persons indicated by customers or potential customers)
Your personal data have been obtained by means of a sharing by a customer (or potential customer) to whom the Controller has made an offer or entered into a contract, and for whom you provide work/services or represent them. You have been designated as the person authorised to represent the customer (or potential customer), contact or cooperate with the Controller in connection with the performance of the contract.
Information for transport participants
Data Controller
The controller of your personal data is Raben Sieber AG.
Point of contact
In cases related to the protection of your personal data, you can contact us at the e-mail address: monika.appolt-bubacz@raben-group.com .
Purposes of processing, legal grounds for processing and categories of personal data processing
Your data in the form of your name, surname, contact details (telephone number or e-mail address, customs related data), as well as the place of loading or delivery, will be processed for the purposes of:
- meeting the legal obligations incumbent on the controller, including in particular under the tax, customs clearance and accounting regulations (Article 6(1)(c) of the GDPR and the equivalent provisions of the FADP);
- pursuit of the legitimate interests of the controller which include the correct performance of the transport service, including ongoing communication during the course of the performance of the service, the assertion of or defence against possible claims (by either party), as well as carrying out activities of an administrative and technical nature (e.g. ensuring cyber security or legal service of processes within the organisation) (Article 6(1)(f) of the GDPR and the equivalent provisions of the FADP);
Period of data storage
Your personal data will be stored for the time when possible claims can be lodged (or it is possible to defend against them) or for the time resulting from applicable regulations.
Data recipients and data transfer to third countries
Access to personal data will be granted to providers of services we use (e.g. transport services subcontractors, IT services providers, accounting, debt collection or legal services).
Personal data may also be transferred to data processors established outside Switzerland and the European Economic Area (EEA)
Countries outside Switzerland and the EEA may not offer the same level of personal data protection as Switzerland and the EEA countries. Before personal data are transferred outside Switzerland and the EEA, Raben Sieber AG will make every effort to ensure that such transfer does not lead to a reduction in the level of protection guaranteed under the regulations in force in Switzerland and the EEA countries. If personal data are transferred outside Switzerland and the EEA, the transfer will be based on an adequacy decision or on the basis of standard data protection contractual clauses adopted by the European Commission. You may also request additional information with regard to the transfer of the data outside Switzerland and the EEA (including the copy of appropriate safeguards) by contacting us as described in point 2 above.
Your data can be transferred:
- Data at rest: Poland, Germany, Ireland
- Data in transit: Albania, Dominican Republic, Korea, Portugal, Algeria, Ecuador, Kuwait, Puerto Rico, Angola, Egypt, Latvia, Qatar, Argentina, El Salvador, Lebanon, Romania, Armenia, Estonia, Lithuania, Saudi Arabia, Australia, Finland, Luxembourg, Senegal, Austria, France Macao SAR, Serbia, Azerbaijan, Georgia, Malaysia, Singapore, Bahrain, Germany, Malta, Slovakia, Bangladesh, Ghana, Mauritius, Slovenia, Belgium, Greece, Mexico, South, Africa, Bolivia, Guatemala, Montenegro, Spain,Bosnia and Herzegovina, Honduras, Morocco, Sri Lanka, Brazil, Hong Kong SAR, Namibia, Sweden, Brunei, Hungary, Netherlands, Switzerland, Bulgaria, Iceland, New Zealand, Taiwan, Canada, India, Nigeria, Thailand, Chile, Indonesia, North Macedonia, Trinidad and Tobago, China, Ireland, Norway, Tunisia, Colombia, Israel, Oman, Türkiye, Costa Rica, Italy, Pakistan, Ukraine, Côte d'Ivoire, Jamaica, Panama, United Arab Emirates, Croatia, Japan, Paraguay, United Kingdom, Cyprus, Jordan, Peru, United States, Czechia, Kazakhstan, Philippines, Uruguay, Denmark, Kenya, Poland, Vietnam
Data at rest is stored within the territory of Switzerland and the European Economic Area (EEA). Data in transit may be transferred outside Switzerland and the EEA in connection with IT support services provided by IT service providers
Your rights and automated data processing
You have the right to request access to your personal data, their rectification, erasure or restriction of processing, or to object to processing as well as the right to data portability.
At the same time, we inform you that you have the right to lodge a complaint to the supervisory authority for personal data processing, which is Swiss Federal Data Protection and Information Commissioner ("FDPIC"), Feldeggweg 1, 3003 Bern, Switzerland, +41 58 462 43 95.
No automated decisions will be taken based on the aforementioned personal data, including no profiling will be carried out.
Source of data
We have obtained your personal data from the entity ordering the transport service/additional services, i.e. your counterparty or your employer in order to properly perform the transport service.
Obligation to provide data (applies to transport participants providing their data directly to us)
Providing personal data is voluntary, however necessary for the proper performance of the agreement.
11. Transport services – subprocessor list
Subprocessor List
The following entities will provide general service and support to the transport services provided by Raben Sieber AG.
No. | Subprocessor name | Country of processing by SP | Purpose of SP |
1 | Raben Management Services sp. z o.o. with its registered office in Poland | Data at rest: Poland, Germany, Ireland
Data in transit: Albania, Dominican Republic, Korea, Portugal, Algeria, Ecuador, Kuwait, Puerto Rico, Angola, Egypt, Latvia, Qatar, Argentina, El Salvador, Lebanon, Romania, Armenia, Estonia, Lithuania, Saudi Arabia, Australia, Finland, Luxembourg, Senegal, Austria, France Macao SAR, Serbia, Azerbaijan, Georgia, Malaysia, Singapore, Bahrain, Germany, Malta, Slovakia, Bangladesh, Ghana, Mauritius, Slovenia, Belgium, Greece, Mexico, South, Africa, Bolivia, Guatemala, Montenegro, Spain, Bosnia and Herzegovina, Honduras, Morocco, Sri Lanka, Brazil, Hong Kong SAR, Namibia, Sweden, Brunei, Hungary, Netherlands, Switzerland, Bulgaria, Iceland, New Zealand, Taiwan, Canada, India, Nigeria, Thailand, Chile, Indonesia, North Macedonia, Trinidad and Tobago, China, Ireland, Norway, Tunisia, Colombia, Israel, Oman, Türkiye, Costa Rica, Italy, Pakistan, Ukraine, Côte d'Ivoire, Jamaica, Panama, United Arab Emirates, Croatia, Japan, Paraguay, United Kingdom, Cyprus, Jordan, Peru, United States, Czechia, Kazakhstan, Philippines, Uruguay, Denmark, Kenya, Poland, Vietnam | IT services (in particular transport management system solutions) |
2 | Raben Business Services sp. z o.o. with its registered office in Poland | Poland | Performance of master data |
3 | Sieber Holding AG with its registered office in Switzerland | Switzerland | Performance of services additional to the transport services, IT-infrastructure services , support in conducting customs matters |
Data at rest is stored within the territory of the European Economic Area (EEA). Data in transit may be transferred outside the EEA in connection with IT support services provided by IT service providers contracted by Raben Management Services sp. z o.o. , in particular such as Microsoft.
12. Amendments
Any amendments to this Privacy Policy will be published here. In this way you can check at any time which data we store and how we collect and use it.
Our group operates in Switzerland as well as in the EU/EEA. The information provided here is based on the GDPR, taking into account the FADP and other applicable data protection regulations.